Putting ITIL® Into Practice: Problem Management Techniques – ITIL Training, Problem Management Techniques

Problem management is about preventing and resolving the underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but it does not cover how to apply them. This course bridges the gap for IT pros, giving them a brief introduction to the seven problem management techniques endorsed by ITIL®.