Customer Service: Winning Back a Lost Customer
Download Tutorial Customer Service: Winning Back a Lost Customer
Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.
Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say “sorry” in a way that will resonate.
- Why winning back customers is crucial
- How customers say goodbye
- The five types of lost customers
- Running a lost customer campaign
Screenshot Tutorials/Courses
Download Free Tutorial Customer Service: Winning Back a Lost Customer
https://drive.google.com/open?id=1axC6pEqtZePBWn4qTUugS4aPOr8abBl7
https://user.mshare.io/file/IoReHQ
https://campuen-my.sharepoint.com/:u:/g/personal/qedi004_365office_site/ETJci5DB0G1Pqf7h8TOgvUgB2UVeVXEysFoneqnyL39z9w
https://1fichier.com/?eyoklk8dvo0ryzi3ido1
https://drive.google.com/a/student-topica.edu.vn/file/d/1LREQHbkt-jcPFNCKEODEtmYC3A421Glf/view?usp=sharing
https://drive.google.com/a/student-topica.edu.vn/file/d/1adiW81RTo0C3HsrpW40z9NaLuMmlJGS4/view?usp=sharing
https://uptobox.com/qqxjpwe2p8i2
